Privacy Policy

1. Data controller

Company name: Vive Santiago SpA

Website: www.vivesantiago.cl

Contact email: privacidad@vivesantiago.cl

2. Applicable legal framework

Personal data is processed in accordance with current Chilean legislation, in particular:

• Law No. 19,628 on the Protection of Private Life.
• Law No. 19,496 on the Protection of Consumer Rights.
• Regulations of the National Consumer Service (SERNAC).
• Other rules applicable to e-commerce and tourism.

Where services are provided to residents of other countries, Vive Santiago may adopt international data protection standards where appropriate.

3. Information we collect

We may collect the following categories of information:

Identification data

• First and last name.
• Nationality.
• Date of birth (when required).
• Identity document or passport number when the tour operator requires it.
• Gender (where relevant to the provision of the service).

Contact data

• Email address.
• Telephone.
• Address (when needed for invoicing or certain services).

Booking information

• Tours booked.
• Activities.
• Tickets.
• Travel packages.
• Travel dates.
• Number of passengers.
• Travel preferences.

Payment information

Payments may be processed through authorized payment platforms.

Vive Santiago does not store full credit or debit card numbers, CVV codes or banking credentials.

Financial information is processed directly by payment providers under their own security standards.

Technical information

We may automatically collect:

• IP address.
• Browser type.
• Operating system.
• Language.
• Device used.
• Date and time of access.
• Pages visited.
• Browsing time.
• Cookies and similar technologies.

4. Purpose of processing

We use personal data to:

• Manage bookings.
• Confirm purchases.
• Issue receipts or tax documents.
• Coordinate services with tour operators.
• Manage changes and cancellations.
• Answer enquiries.
• Provide customer support.
• Comply with legal obligations.
• Detect fraud.
• Improve the user experience.
• Perform statistical analysis.
• Send communications related to bookings.
• Send promotions only where the user has authorized it.

5. Sharing of information

Vive Santiago may share information only where necessary to provide the contracted service. This includes:

• Tour operators.
• Travel agencies.
• Guides.
• Transport companies.
• Hotels.
• Ski resorts.
• Wineries.
• Event organizers.
• Insurance companies (where applicable).
• Payment processors.
• Technology providers.
• Competent authorities where there is a legal obligation.

Each third party is responsible for processing the data it receives in accordance with applicable law.

6. Tourism marketplace

Vive Santiago operates as a platform for selling its own and third-party tourism services.

When a user books a service offered by a partner provider, it will be necessary to share the data essential to:

• Confirm the booking.
• Coordinate schedules.
• Verify identity.
• Meet operational requirements.
• Provide the service properly.

Unnecessary data will not be shared.

7. Cookies

We use cookies to:

• Keep you signed in.
• Remember preferences.
• Analyze traffic.
• Measure conversions.
• Improve site performance.
• Personalize content.
• Show relevant advertising.

Users can configure their browser to reject cookies, although this may affect some functionality.

8. Google Analytics and third-party tools

We may use tools such as:

• Google Analytics.
• Google Tag Manager.
• Meta Pixel.
• Google Ads.
• Microsoft Clarity.
• Hotjar or other analytics platforms.

These tools collect statistical information about user browsing.

9. Data retention

Personal data will be kept for as long as necessary to:

• Perform the contract.
• Comply with tax obligations.
• Handle warranties.
• Resolve complaints.
• Comply with legal obligations.

Afterwards it may be deleted or anonymized.

10. Security

Vive Santiago implements reasonable technical and organizational measures to protect information against:

• Unauthorized access.
• Alteration.
• Loss.
• Improper disclosure.
• Accidental destruction.

These include:

• Encrypted connections via SSL/TLS.
• Access control.
• Backups.
• Security monitoring.
• Access restricted to authorized staff.

However, no system is completely infallible.

11. User rights

Data subjects may request, in accordance with applicable law:

• Access to their personal data.
• Updating of their data.
• Rectification of incorrect information.
• Deletion where appropriate.
• Objection to certain processing.
• Revocation of authorizations granted.
• Information about the processing of their data.

Requests may be sent to the email address indicated by Vive Santiago.

12. Commercial communications

We will only send promotional information when the user:

• Expressly authorizes it.
• Subscribes to our newsletter.
• Maintains a current commercial relationship, where the law allows.

The user may ask to stop receiving these communications at any time.

13. Minors

Our services are aimed primarily at people over 18 years of age.

When a minor takes part in a tourism activity, the data must be provided by their father, mother or legal guardian.

14. International transfers

Some technology providers used by Vive Santiago may store information on servers located outside Chile.

In such cases reasonable measures will be taken to ensure an adequate level of personal data protection.

15. Links to external sites

Our site may contain links to third-party pages.

Vive Santiago is not responsible for the privacy policies or data processing carried out by those sites.

We recommend reviewing their respective policies before providing personal information.

16. Amendments

Vive Santiago may update this Privacy Policy when necessary due to:

• Legal changes.
• Technological improvements.
• Addition of new services.
• Changes in the operation of the platform.

The current version will be published at www.vivesantiago.cl.

17. Contact

For enquiries about privacy or personal data protection, you can contact us at:

Vive Santiago SpA

Website: www.vivesantiago.cl

Email: privacidad@vivesantiago.cl

Consent

By browsing the website, registering, requesting quotes or purchasing products or services through www.vivesantiago.cl, the user declares that they have read, understood and fully accepted this Privacy Policy.